TERMS & CONDITIONS
Effective Date: June 1, 2026
These Terms and Conditions ("Terms") govern all chauffeured and armored transportation services arranged or provided by Valere Global LLC ("Valere," "we," "us") to any individual, company, or entity requesting service (the "Client"). By requesting, confirming, or using Valere's services, the Client agrees to be bound by these Terms.
1. Rates and Charges
Rates confirmed at booking cover transportation only. They may not include variable costs such as parking, tolls, airport fees, taxes, and government surcharges, which are itemized separately on the final invoice.
All invoices are issued in U.S. Dollars (USD). Currency fluctuations may cause final charges to differ from the originally confirmed estimate on international reservations.
2. Reservations, Duration, and Wait Time
Hourly reservations are billed from the chauffeur's departure from the garage to their return, with a three (3) hour minimum.
Wait time is calculated in 15-minute increments, rounded up. Wait time exceeding 45 minutes will be re-billed at the applicable hourly rate.
Reservations may be canceled without charge up to 24 hours before scheduled pickup. Cancellations or changes made within 4 hours of pickup will be billed in full and may incur additional fees.
Passengers may modify their own reservation directly with Valere dispatch. The Client remains responsible for all resulting charges.
3. Meeting Procedures
If a passenger cannot locate their chauffeur at the designated meeting point, they (or an authorized Client representative) must call their Valere Concierge before leaving the location, or the reservation may be billed as completed.
4. Payment Terms
Invoices are due under Net 15 terms, prepaid balance, or credit card on file, unless otherwise agreed in writing.
Under Net 15 terms, the card on file is automatically charged on day 15 if payment hasn't been received.
Overdue balances accrue interest at 1.5% per 30 days (18% APR).
Valere may move any account to prepayment or credit-card-on-file at its discretion.
The Client is responsible for charges from all authorized representatives; Clients may submit a written list limiting who can book on their behalf.
5. Billing Disputes
Invoice disputes must be submitted in writing within 15 days of the invoice date. Undisputed charges after this window are final.
6. Account Status
Valere may suspend or terminate a Client account at its discretion, including for non-payment, misuse, or conduct threatening chauffeur or passenger safety.
7. Assumption of Risk and Limitation of Liability
The Client assumes the ordinary risks of ground transportation and releases Valere from claims for personal injury, property damage, or loss arising from the ordinary operation of its services, to the fullest extent permitted by law.
This waiver does not cover gross negligence, willful misconduct, or violations of law that cannot be waived under applicable state law.
Except for excluded conduct above, Valere's total liability for any single reservation will not exceed the total fare paid for that reservation.
This section survives completion of service and binds the Client's successors and assigns.
8. Confidentiality and Privacy
Valere will not disclose a Client's identity, itinerary, or overheard conversation, except as required by law or with prior written consent.
Chauffeurs may not photograph, record, or livestream any passenger or reservation without advance written permission.
Personal and payment information is used only to provide and invoice service and is not sold to third parties.
9. Indemnification
The Client agrees to indemnify Valere for claims arising from:
(a) Client-caused vehicle damage;
(b) illegal or unauthorized passenger conduct; or
(c) a Client breach of these Terms.
This does not extend to Valere's own gross negligence or willful misconduct.
10. Passenger Conduct and Right to Refuse Service
Valere may terminate a reservation without refund, or decline service in advance, where a passenger is intoxicated, engages in illegal activity, damages a vehicle, or threatens chauffeur or passenger safety.
11. Force Majeure
Valere is not liable for delays or cancellations caused by circumstances beyond its reasonable control (severe weather, mechanical failure, closures, government action, labor disruption, credible security threats). Valere will make reasonable efforts to notify the Client and rebook or refund affected service.
12. Insurance
Valere maintains commercial automobile liability insurance consistent with industry standards for chauffeured transportation. Certificates of insurance are available to corporate Clients on written request.
13. Marketing Communications
By providing contact information, Clients consent to service-related and marketing communications. Marketing communications may be unsubscribed from at any time.
14. Governing Law and Dispute Resolution
These Terms are governed by South Carolina law. Unresolved disputes will go to binding arbitration under AAA rules, seated in Greenville County, South Carolina, except that either party may seek injunctive relief in court where necessary.
15. Amendments
Valere may update these Terms at any time. Updated Terms apply to reservations booked after posting. Material changes will be emailed to active Clients in advance.
16. General Provisions
Successors: These Terms bind the Client's successors, assigns, and authorized representatives.
Severability: If any provision is found invalid, the remaining provisions remain in full force and effect.
Entire Agreement: These Terms, together with any signed service agreement or reservation confirmation, constitute the entire agreement and supersede prior understandings.